Post-go-live services are a lifeline to what you need, when you need it. And in the realm of health and care, they make a difference in emergencies resolved, conditions stabilized and lives saved. So can you, when you join the highly regarded Application Services team.
Because the needs of our clients never stop, neither do our services. Some of our teams are available 24 hours a day and 365 days a year to health care clients throughout the Cerner universe, including hospitals, physician offices and other places where clinicians rely on accurate and timely information. Providing incident, change, and domain-management services, our staff of over 3,800 associates handles approximately 4.5 million client touches a year, offering the expertise and friendly, personal attention that creates loyalty.
We help our clients meet their objectives by providing software upgrades, solution optimization, and data-driven analysis. Through the use of proactive performance review and application management, we identify issues before they arise.
As a member of our team, you’ll have the opportunity to provide the immediate support services that accompany all of our solutions, fulfill additional service requests and code fixes, and upgrade software with a wide variety of offerings for financials, document management, pharmacy, clinical, scheduling and critical care. Or join our award-winning help desk team, which has earned HDI certification and top-three Black Book ratings nationally. And because many of our services can be conducted from remote locations, most of our positions require little to no travel.
Be part of the team that is top rated throughout all four support levels: Basic/Telephone Helpdesk Answer Center; Complex/Incident Management; Troubleshooting/Difficult/Engineering; and Analytics/Business Intelligence/Advanced Services. And apply your skills to help caregivers and patients experience faster turnaround times, higher-quality support and better outcomes.
Within Cerner Application Services, you can maximize your talents in the following areas:
- Technical Support
- Information Technology
- Project Management