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Technical Support Engineer I

Dublin, Dublin, Ireland

Job Description

At Oracle Cerner we work at the intersection of healthcare and IT to deliver pioneering solutions that shape the way healthcare is provided. Our best-in-class technology supports clinicians and healthcare professionals in hospitals and healthcare organizations worldwide to deliver optimal patient care. We are leading the industry in using big data intelligence to enable the shift from reactive care to proactive population level health management and are looking for a driven Technical Support Engineer I to join our Immediate Response Center (IRC) team, based in Dublin, Ireland.

Elevate your career by joining the Oracle Health Dublin Immediate Response Center (IRC) as a Technical Support Engineer I. This role offers daily opportunities to cultivate and nurture your global technical network at Oracle. As an integral member in the high-performing Oracle Health IRC, you'll thrive amid the vibrant world of cutting-edge technologies at the intersection where Healthcare meets Information Technology.

You will act as a situation manager and use your analytical and technical knowledge for the client service request investigation and resolution for Oracle Health software and applications. While doing this, you will ensure to prioritize and manage the work queue in accordance with service level agreements. You will also own the documentation of the major incident in the Oracle Health ticketing system as well as facilitate the communication with the client and Oracle Heath stakeholders.

If you’re out to change the world in ways that matter, we want to hear from you. As an Oracle Cerner associate you will be joining an inclusive, diverse, social, and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for your hard work with a competitive salary and a host of additional benefits including health insurance and pension plans, active lifestyle reimbursements and cycle to work programs.

Your journey and opportunity beckons!

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No


Basic Qualifications:
  • Bachelor’s degree in Computer Science or related field or equivalent relevant work experience
  • Fluent in English, written and spoken

Preferred Qualifications:
  • Experience working in Healthcare IT
  • Experience working in customer service
  • This role will be based in our Dublin Ireland office (which is currently in a hybrid work model)
  • Working schedule is Monday to Friday from 7am to 4pm

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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