Technical Solution Analyst I
Bangalore, Karnataka, India
Job Description
- Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally
- Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers
- Communicate effectively verbally and in writing to clients and internal stakeholders
- Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
- Prioritize work based on severity and urgency balancing client and business needs
- Collaborate among and across teams to ensure issues are addressed by the appropriate individuals
People Management Responsibilities (for associates with one or more direct reports):
- Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
- Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
- Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
- Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
- Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.
