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Technical Solution Analyst II

Dublin, Dublin, Ireland

Job Description

As a Technical Solution Analyst II on the Support Organization, you will work in a team environment to provide functional and technical expertise to our clients. As you work with Oracle Cerner technologies, you will perform the below responsibilities. Your ultimate goal is incident resolution and application maintenance to deliver value outcomes for both Oracle and our clients.
  • Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally
  • Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers
  • Communicate effectively verbally and in writing to clients and internal stakeholders
  • Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
  • Prioritize work based on severity and urgency balancing client and business needs
  • Collaborate among and across teams to ensure issues are addressed by the appropriate individuals

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No


Basic Qualifications
  • At least 6 years total combined related work experience and completed higher education, including:
    • At least 1 year customer service, call center, hospitality and/or technical support work experience
    • At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including:
      • Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience
Preferred Qualifications
    • At least 3 years software implementation and healthcare information technology work experience would be a plus

    All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

    Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

    Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
    If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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