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Support Operations Analyst

Bangalore, Karnataka, India

Job Description

Cerner is excited to hire a Support Operations Analyst with Cerner Support Services. As a Support operations Analyst, you will be responsible for managing user accounts, evaluating change & modification requests, and implementing electronic access for various clinical solutions and systems. This includes support of Enterprise Applications like Cerner’s Millennium, Soarian, Pharmacy, GE Centricity, Active Directory, Microsoft Exchange, PeopleSoft, and many other applications. The role will require you to process end-user account requests in relation to service-level agreements while ensuring compliance with established policies and standards, you would serve as a liaison and interact with internal/external individuals & other work units at various levels, concerning technical and non-technical issues related to Cerner and third-party applications. You will also be expected to own and execute processes through appropriate system applications and troubleshoot client issues. Research and analysis of best practices is another scope of this role. You will also work on projects to develop automation, improve operation stability, and develop process improvements.

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No


Basic Qualifications
  • At least 4 years total combined related work experience and completed higher education
    • High School Diploma
    Preferred Qualifications
    • Bachelor's degree or equivalent relevant work experience
    • Perform other responsibilities as assigned.
    • Willing to work additional or irregular hours as needed and allowed by local regulations.
    • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

    All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

    Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

    Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
    If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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