Because It's Personal
Time: 2:57
Additional Information
| Working Environment | Hybrid & Onsite: No Relocation Assistance Offered |
|---|---|
| Relocation Assistance Available for this Job: | No |
Qualifications
Basic Qualifications:At least 6 years total combined related work experience and completed higher education, including:
At least 1 year Customer service, call center, hospitality and/or technical support work experience
At least 5 years additional work experience directly related to the duties of the job and/or completed higher education including:
High School Diploma
Fluent in English.
Excellent client communication experience, particularly in handling customer or client escalations
- Demonstrated experience with performance management, coaching and annual evaluations for a large span
- Previous training and application of soft skills to build a team culture
Preferred Qualifications:
At least 1 year people management, matrix management, project management or other indirect leadership work experience
Familiarity with Incident support workflows and ITIL standards such as SLA, ticket classification, and prioritization
Experience with data collection from a tooling systems for KPIs and presentation to executive audience as part of regularly operating cadence
- Background with Oracle Cerner Millennium applications
- This position is hybrid and will require in-office days in our Dublin, Ireland location.
Expectations:
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned.
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
