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Senior Manager, Client Engagement Management

Kansas City, Missouri, United States

Job Description

  • Lead, direct and review the team’s work to achieve operational or functional targets or objectives with significant contribution towards the achievement of immediate and short-term results for the team, department and organization
  • Establish and communicate team or department goals that support and advance team, department and organization objectives; establish metrics or other performance measures to track progress
  • Influence diverse stakeholder groups and drive acceptance of policies, practices and procedures within broader area of responsibility
  • Identify, propose and lead team- and department-level quality and process improvement initiatives; lead or influence strategic initiatives at the department-level and provide input on strategic initiatives for the organization
  • Deliver consistent and timely training, guidance and feedback to encourage success and promote associate growth through regular developmental conversations and identification of developmental opportunities
  • Own decision-making for staffing and performance decisions for direct reports
  • Manage one or more teams of associates
Back to Description

Because It's Personal

Time: 2:57

Additional Information


Basic Qualifications
  • At least 10 years total combined related work experience and completed higher education, including:
    • At least 3 years healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
    • At least 7 years additional work experience directly related to the duties of the job and/or completed higher education
    • High School Diploma
    Preferred Qualifications
    • At least 3 years people management, matrix management, project management or other indirect leadership work experience
    • Bachelor's degree or equivalent relevant work experience
    • Project Management Professional (PMP) - Project Management Institute (PMI)
    • Perform other responsibilities as assigned
    • Willing to work additional or irregular hours as needed and allowed by local regulations
    • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
    If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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