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Senior Operations Specialist

Seoul, Seoul, Korea, Republic of

Job Description

  • Support internal and external client inquiries and requests
  • Maintain effective relationships with internal or external stakeholders
  • Conduct operational processes, including data management, documentation and communication steps
  • Troubleshoot complex system or data issues and escalate when appropriate
  • Review work to ensure accuracy, quality and compliance with standards
  • Create and maintain informational materials as part of team knowledge base
  • Identify and participate in implementation of process improvements and system enhancements
  • Manage components of special projects, or full projects of moderate scope

People Management Responsibilities (for associates with one or more direct reports):

  • Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
  • Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
  • Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
  • Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
  • Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

Back to Description

Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No

Qualifications

Basic Qualifications
  • At least 5 years total combined related work experience and completed higher education, including:
    • At least 2 years business operations work experience
    • At least 3 years additional work experience directly related to the duties of the job and/or completed higher education
    • High School Diploma
    Preferred Qualifications
    • Associate's degree or equivalent relevant work experience
    Expectations
    • Perform other responsibilities as assigned
    • Willing to work additional or irregular hours as needed and allowed by local regulations
    • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

    All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.


    Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

    Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
    If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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