Research Operations Analyst II (B)
Seoul, Seoul, Korea, Republic of
Job Description
Cerner Enviza ℠ leverages decades of life sciences expertise spanning commercial, real world, clinical and regulatory research and the broad range of Cerner provider networks and unique data sets to help accelerate the discovery, development and deployment of extraordinary insights and therapies to help transform healthcare and improve patients’ lives.
Cerner Enviza provides data-driven solutions and expertise that helps bring remarkable clarity to life sciences’ and healthcare’s most important decisions.
As a Research Operations Manager, you will be responsible for the execution of research projects to the timing, budget and quality standards required and agreed with Research Services and/or clients. You will also be driving the implementation of quality control (i.e audits/trainings) and workflow optimization projects
Key responsibilities include:
Financial/ Commercial Management:
- Managing processes profitability to drive positive Gross Margin and profit
- Leads continuous improvement to project processes to maximize project & company profitability
- Drives efficient and timely invoicing and organization of financial documentation
- Develops accurate costs based on brief provided
- Identifies cost efficiencies
- Provides solutions to company barriers that are holding back profitability and growth
- Displays ownership of profit for all projects
- Liaises with Finance in respect of job accruals
- Manages revenue streams in Topline and forecasting for InterCo projects
Client Management:
- Manages and oversees clients projects (internal and external)
- Supports teams in the preparation of major pitches and ensures cross-sector teams are created which capture the relevant skill set required for the pitch
- Actively participates in pitch presentations
- Plays major role in client liaison
- Presents to clients competently and with confidence
- Identifies key products/ markets that will help grow business profit
- Looks at overall industry trends impacting accounts
- Manages client expectations
- Deals with and resolves client complaints / escalations
- Identifies appropriate supplier based on an intimate knowledge of their offer
Proposal Development/Project Design:
- Provides insight and thought leadership into proposal
- Signs off cost for proposals
- Applies conceptual frameworks strongly based on research, ‘marketing’ and ‘consumer’ principles
- Delivers recommendations on approaches to fieldwork
- Presents proposal in confident and competent manner
Quality Control:
- Quality control on deliverables associated with research programs
- Ensures all QC standards are met by all related parties
- Contributes to the continuous improvement of systems of quality and operations
- Displays industry sector expertise
- Understands and applies the Quality Management protocols and procedures in conduct of research activity and reporting
- Ensures that direct reports understand and apply code as appropriate
Communication:
- Proactively consults with key stakeholders
- Communicate project requirements with internal and external suppliers and departments to gain commitment of all parties
- Actively listens and communicates openly with clients, internal team, suppliers
- Proactively communicate project status to all stakeholders on a timely basis.
Innovation and Continuous Improvement:
- Explore new ways of working to offer better service to internal/external stakeholders.
- Actively look to simplify and improve processes, without compromising on quality.
- Play active role in implementation of new systems to improve efficiency of process
Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
