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Research Operations Analyst II (B)

Seoul, Seoul, Korea, Republic of

Job Description

Cerner Enviza leverages decades of life sciences expertise spanning commercial, real world, clinical and regulatory research and the broad range of Cerner provider networks and unique data sets to help accelerate the discovery, development and deployment of extraordinary insights and therapies to help transform healthcare and improve patients’ lives.

Cerner Enviza provides data-driven solutions and expertise that helps bring remarkable clarity to life sciences’ and healthcare’s most important decisions.

As a Research Operations Manager, you will be responsible for the execution of research projects to the timing, budget and quality standards required and agreed with Research Services and/or clients. You will also be driving the implementation of quality control (i.e audits/trainings) and workflow optimization projects

Key responsibilities include:

Financial/ Commercial Management:

  • Managing processes profitability to drive positive Gross Margin and profit
  • Leads continuous improvement to project processes to maximize project & company profitability
  • Drives efficient and timely invoicing and organization of financial documentation
  • Develops accurate costs based on brief provided
  • Identifies cost efficiencies
  • Provides solutions to company barriers that are holding back profitability and growth
  • Displays ownership of profit for all projects
  • Liaises with Finance in respect of job accruals
  • Manages revenue streams in Topline and forecasting for InterCo projects

Client Management:

  • Manages and oversees clients projects (internal and external)
  • Supports teams in the preparation of major pitches and ensures cross-sector teams are created which capture the relevant skill set required for the pitch
  • Actively participates in pitch presentations
  • Plays major role in client liaison
  • Presents to clients competently and with confidence
  • Identifies key products/ markets that will help grow business profit
  • Looks at overall industry trends impacting accounts
  • Manages client expectations
  • Deals with and resolves client complaints / escalations
  • Identifies appropriate supplier based on an intimate knowledge of their offer

Proposal Development/Project Design:

  • Provides insight and thought leadership into proposal
  • Signs off cost for proposals
  • Applies conceptual frameworks strongly based on research, ‘marketing’ and ‘consumer’ principles
  • Delivers recommendations on approaches to fieldwork
  • Presents proposal in confident and competent manner

Quality Control:

  • Quality control on deliverables associated with research programs
  • Ensures all QC standards are met by all related parties
  • Contributes to the continuous improvement of systems of quality and operations
  • Displays industry sector expertise
  • Understands and applies the Quality Management protocols and procedures in conduct of research activity and reporting
  • Ensures that direct reports understand and apply code as appropriate


  • Proactively consults with key stakeholders
  • Communicate project requirements with internal and external suppliers and departments to gain commitment of all parties
  • Actively listens and communicates openly with clients, internal team, suppliers
  • Proactively communicate project status to all stakeholders on a timely basis.

Innovation and Continuous Improvement:

  • Explore new ways of working to offer better service to internal/external stakeholders.
  • Actively look to simplify and improve processes, without compromising on quality.
  • Play active role in implementation of new systems to improve efficiency of process

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No


The ideal candidate will have some (if not all of the following):

  • At least 10 years in Market Research, preferably with a demonstrated record on the agency side.
  • Prior experience in managing vendors and maintaining service level agreements.
  • Good existing network of vendors
  • Strong communication skills (good writing skills), and bilingual in English
  • Demonstrates strong leadership potential
  • Highly-analytical and enjoys working with data.

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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