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Technical Support Engineer I

Bangalore, Karnataka, India

Job Description

Cerner is excited to hire for the of Technical Support Engineer I. As Technical support engineer I, you will be responsible to monitor system and application alarms though the Cerner Alert monitoring tool. You will work on Front end (Windows server), Back end (UNIX based servers), Middleware and Database of client systems. You will proactively acknowledge the alarm. along with troubleshooting the alarm as per the standard process and procedures. You will also escalate and report the service/system outages to next level of Associates or Tech Leads on need basis. You will also document and close alarms on incident closure. You will get the opportunity to participate in problem management to identify recurring alarms.

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No

Qualifications

Basic Qualification:
  • At least 4 years of total combined related work experience and completed higher education, including
    • At least 3 years, Additional work experience directly related to the duties of the job and/or completed higher education.
      • Bachelors in computer science/information engineering.
Preferred Qualifications:
  • Training, experience, or certifications for multiple operating systems including Linux, Windows, VMS, HPUX or AIX.
  • Experience with monitoring solutions like Insight, Remedy and BMC Patrol.
  • Basic understanding of computing concepts, such as system/performance bottlenecks, physical and virtual memory, remote computing solutions (Citrix) and networking (OSI Layers).


All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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