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Manager, Client Application Services at Southwest General

Middleburg Heights, Ohio, United States

Client Relationships

Job Description

As Manager, Client Application Services you will manage application groups within the ITWorks client site ensuring business standards and service levels are met. Your role includes contributing to the vision, strategy, planning, evaluation, design, development, and implementation of applications across the client. Also, support maintenance and configuration of applications to ensure applications meet objectives, contribute to the development of the overall solution roadmap, manage the delivery of services to clients and ensure business standards are achieved, and identify cross-functional impacts and areas of potential risk management. As well as analyze data, identify business gaps, and recommend resolutions while contributing to process improvements and innovative strategies that support corporate and client mission and vision. Leadership aspects include mentoring associates and contributing to process improvements and innovative strategies, lead, direct and review the team’s work to achieve operational or functional targets or objectives with a measurable contribution towards the achievement of immediate and short-term results for the team and department. Establish and communicate team goals that support and advance team and department objectives; establish metrics or other performance measures to track progress. Understand and explain policies, practices, and procedures within the immediate area of responsibility to stakeholders within and outside of the team. Identify, propose and lead the team- and department-level quality and process improvement initiatives; participate and provide input on strategic initiatives at the department level and deliver consistent and timely training, guidance, and feedback to encourage and promote associate success and growth through regular developmental conversations and identification of developmental opportunities. You will also provide primary input and recommendations on staffing and performance decisions for direct reports.

Working Environment

Onsite: No Relocation Assistance Offered

This position offers an Onsite working environment. Meaning you will primarily work in a Cerner office or client site. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Onsite

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Because It's Personal

Time: 2:57

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy

Additional Information

Working Environment Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No


Basic Qualifications
  • At least 8 years total combined higher education and related work experience including:
    • At least 2 years of client relationship management, healthcare information technology (HCIT) consulting and/or other client-facing work experience
    • At least 6 years higher education and/or additional work experience directly related to the duties of the job
Preferred Qualifications
  • Bachelors degree
  • At least 2 years of people management, matrix management, project management, or other indirect leadership work experience
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of the position
  • Perform other responsibilities as assigned

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English)
E-Verify Participation (English)
Right to Work (English)
Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)
Pay Transparency Nondiscrimination (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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