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Consumer Advocate

North Kansas City, Missouri, United States

Job Description

Cerner Corporation is current seeking a full time Consumer Advocate for our Health Exchange department!

As a Consumer Advocate, you will engage a population of members in their care, assist them in navigating the health care system and provide support, encouragement, and education. You will support members' adherence to their individual care plan, assisting to identify and remove logistical, emotional, or social barriers to treatment, monitor member-reported biometrics, medication adherence and reported challenges or barriers and follow chronic disease management protocols to connect members with the appropriate resources or notify their care teams for follow-up. You will also facilitate member referrals to services and resources, including member assistance programs, community-based services, and mental health support, assist providers' offices with member-specific missed appointments through outreach and scheduling and provide customized, evidence-based member education in areas including weight management, exercise, tobacco cessation, stress reduction and chronic disease self-management. Lastly, you will assist with the coordination of care across the care continuum, helping members understand how to identify and access care in the most appropriate setting. Join Today!

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

Back to Description

Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job: No


Basic Qualifications
  • At Least 4 years total combined related work experience and completed higher education, including:
    • At least 2 years customer service, call center and/or hospitality experience
    • At least 2 years additional work experience directly related to the duties of the job and/or completed higher education

Preferred Qualifications
  • Associate degree
  • Licensed Practical Nurse – State Board
  • Certified Medical Assistant (required where available)
  • Certified Community Health Worker – State Board
  • Certified Nurses Adie – State Board

  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other duties as assigned.

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

As a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.

Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English)
E-Verify Participation (English)
Right to Work (English)
Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)
Pay Transparency Nondiscrimination (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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