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Solution Architect

Brisbane, Queensland, Australia

Job Description

Solution Architect
Brisbane, Queensland, Australia

Provide venue expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
  • Consult with clients on current workflows, upgrades, system changes and enhancements and ongoing system maintenance
  • Provide client partners solution troubleshooting and knowledge transfer
  • Develop and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
  • Resolve escalated problems and issues using solution knowledge and expertise
  • Resolve client concerns raised during installation, operation, maintenance or solution application
  • Perform test script execution
  • People Management Responsibilities (for associates with one or more direct reports):
  • Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
  • Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
  • Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
  • Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
  • Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Working Environment

Hybrid & Onsite: Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will offer relocation assistance to the specified location. #LI-Hybrid

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Because It's Personal

Time: 2:57

Additional Information

Working Environment Hybrid & Onsite: Relocation Assistance Offered
Relocation Assistance Available for this Job: Yes - Domestic/Regional or International

Qualifications

Basic Qualifications:
  • Bachelor’s degree in Information Systems, Computer Science, Computer Engineering or Software Engineer or 4 years relevant work experience
  • Plus 2 years completed higher education and/or additional work experience directly related to the duties of the job including:
  • 1 year in healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience
Preferred Qualifications:
  • Experience working with Cerner Millennium
Expectations:
  • Provide on-call support when needed.
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Excellent communication skills verbally and written
  • Perform other responsibilities as assigned
All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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