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Manager, Support Services

Dallas, Texas, United States

Job Description

The Application Managed Services team is looking for a Manager, Support Services to oversee regional responsibilities for Cerner client support relationships. You will lead strategy and ownership of multiple client relationships with a high degree of variability, manage an organizational or regional span of internal associates, and provide oversight and guidance as needed. As the Manager, Support Services you will deliver recurring reviews of client support metrics to organizational or regional executive leadership, recommending impact strategies and Lead cross-functional collaboration with internal and external stakeholders to execute client vision, objectives, and strategy. You will manage complex client and associate matters, drive internal organizational initiatives, also lead, direct and review the team’s work to achieve operational or functional targets or objectives with significant contribution towards the achievement of immediate and short-term results for the team, department and organization.
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Because It's Personal

Time: 2:57

Additional Information

Virtual Eligible Job No
Relocation Assistance Available for this Job: Yes - Domestic/Regional

Qualifications

Basic Qualifications
  • At least 8 years of total combined related work experience and completed higher education including:
  • At least 2 years of Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
  • At least 6 years of Additional work experience directly related to the duties of the job and/or completed higher education
Preferred Qualification
  • At least 2 years of people management, matrix management, project management or other indirect leadership work experience
Expectations
  • Must reside in or be willing to relocate to the Dallas, TX Metropolitan area; or live within 60 miles of an approved virtual city
  • Willing to participate in on-call rotation as needed
  • Willing to travel up to 20% as needed
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

As of December 8, 2021, as a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.

Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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