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Lead Consultant - Head of Consumer

London, London, United Kingdom

Job Description

Are you passionate about using technology to help place the patient (the consumer) at the centre of their care, transforming the way that patients and care providers interact and make decisions? Do you have proven healthcare IT experience in the consumer space, and are you looking to play a key leadership role in the strategic direction of market-leading consumer products and services?

Cerner’s Patient Portal technology, (known as HealtheLife and the Consumer Framework), enables collaboration between the patient and the providers of their care. It provides the patient with access to key information about their care, and it’s a collaborative platform that enables communication and the exchange of information between the patient and care providers to support decision-making.

We’re looking for an exceptional person to lead Cerner’s work in the Consumer space. This means leading on our product and services strategies, as well as providing leadership of our delivery team and operations. As health and care services are enhanced and integrated, with a greater focus on preventative and pro-active care to maximise health and wellbeing outcomes, the patient (consumer) is increasingly playing a greater role in their care. Consumer engagement is therefore at the centre of Cerner’s work with clients, so it’s important that we get it right.

As the Head of Consumer, you will lead Cerner’s work in the consumer space, and will focus on identifying the optimal approach for delivering our consumer products and services to clients, covering the whole project life cycle from initial scoping through to and client value realisation. You will also focus on steering our consumer product developments and our partnership strategies, take ownership of our overall consumer strategy for the UK, and assisting strategically across other international geographies.

This is an excellent opportunity for someone to gain exposure to and experience in leadership development, organizational design and strategy, innovation in consumer engagement, leadership in the future design of consumer digital tools and services, work across a variety of care settings - NHS providers, social care, primary care, etc., engagement with health and care organisations at provider, regional and national levels, thought leadership in digital consumer strategy, UK, European and International health and care systems, as part of an international team.

If you’re out to change the world in ways that matter, we want to hear from you. As a Cerner Associate you will be joining an inclusive, diverse, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for you hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, season ticket loan scheme, active lifestyle reimbursements and cycle to work programs. We are happy to consider flexible working options for many of our jobs, and will always work with you to keep your work life and home life balanced.

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Because It's Personal

Time: 2:57

Additional Information

Virtual Eligible Job No
Relocation Assistance Available for this Job: Yes - Domestic/Regional or International


Basic qualifications:
  • Bachelor’s degree or 4 years relevant work experience plus;
  • 6 years additional experience or higher education, including;
    • 3 years in healthcare information technology (HCIT) consulting, HCIT support, and/or other client-facing or HCIT solution work experience
Preferred experience:
  • Experience in the consumer engagement space, designing and delivering products that empower patients/consumers to better connect with their care.
  • Input into the strategic direction of consumer products and/or services, using market knowledge to steer the strategy/approach.
  • Leadership of teams/individuals from a management or coaching perspective.
  • Willing to work overtime or irregular hours as needed and allowed by local regulations
  • Ability to travel up to 80%

All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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