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Support Technician I - MCH

Odessa, Texas, United States

Job Description

Medical Center Hospital (MCH) and Cerner have a highly aligned mission, vision, and values which makes an opportunity to join the team an ideal role for anyone looking to blend a career in healthcare IT with onsite support at a client. The future is bright for MCH with continued expansion, renovation, and progress. Come be a part of our team!

As a Support Technician I, you will provide day-to-day technical support for MCH end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes (MAC work) for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Medical Center Hospital (MCH) has provided care to the Permian Basin for 70 years in the city of Odessa and surrounding counties. MCH has grown into a 402-bed Level II Trauma Center with over 2,500 employees and 350 physicians. The city offers a myriad of activities, mild four seasons, and a charming small-town feel close to many destinations.
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Because It's Personal

Time: 2:57

Additional Information

Virtual Eligible Job No
Relocation Assistance Available for this Job: No

Qualifications

Basic Qualifications
  • At least 2 years total combined higher education and related work experience including:
    • At least 1 year of phone support, desktop support, and/or technical support experience

Preferred Qualifications
  • At least 1 year of technical support experience in a healthcare setting
  • At least 1 year of end-user device support and troubleshooting work experience
  • At least 1 year of operating systems support work experience
  • CompTia A+ Certification and/or Microsoft Certifications
  • ITIL Foundations / Service Management – AXELOS
Expectations
  • Ability to work additional or irregular hours as needed and allowed by local regulations including on-call rotation
  • Must live in or around the Odessa, TX area
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of position
  • Perform other responsibilities as assigned

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

As of January 18, 2022, as a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.

Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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