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Technical Solution Analyst I - French

Dublin, Dublin, Ireland

Job Description

We’re changing how people think about health and care. We have passion for new ideas that are changing the world by the minute. Cerner has been improving health care IT for more than 30 years. We strive to deliver value in all we do, and support organisations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care. We’re leading the industry on enabling the shift from reactive care, to proactive population health management through big data intelligence.

Cerner’s mission is to relentlessly seek breakthrough innovation that will shape the healthcare of tomorrow. As a Technical Solution Analyst I, in our Application Services team in Dublin, you will play a key role in troubleshooting and the tasks you perform will help businesses be more efficient and provide a better service.

Application Services is a team dedicated to ensure the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

As a Technical Solution Analyst I, you will perform solution-related service request investigations, incident resolutions, application maintenance and be primarily responsible for providing troubleshooting support. In this role you will be required to have significant involvement in client communication, working with the Millennium Support Engineers, and IP Development personnel.

As TSA I you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs and you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

You will be joining a friendly, enabling, multi-cultural team supporting different solutions and willing to share knowledge across several applications.

If you’re out to change the world in ways that matter, we want to hear from you. As a Cerner Associate you will be joining an inclusive, diverse social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for you hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, season ticket loan scheme, active lifestyle reimbursements and cycle to work programs.
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Because It's Personal

Time: 2:57

Additional Information

Virtual Eligible Job NO
Relocation Assistance Available for this Job: No

Qualifications

Basic Qualifications:
  • At least 4 years of total combined higher education and related work experience:
    • Bachelor's degree in Computer Science, Information Systems, Software Engineering or Computer Engineering or related field, or 4 years related work experience
  • Fluency in both French and English
Preferred qualifications:
  • Experience with one of the following languages: Java, C# or C++
  • Experience with SQL.
  • At least 1 year of customer service experience
Expectations:
  • Ability to work either 8AM to 5PM or 9AM to 6PM shifts (to be arranged with manager)
    • Hybrid model currently being implemented – typical week of 2 days in office / 3 days WFH once fully onboarded
  • Provide on-call support when needed
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Perform other responsibilities as assigned
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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