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Support Analyst

Dubai, Dubai, United Arab Emirates

Support

Job Description

As a Support Analyst, you will be responsible for supporting Cerner’s internal and external clients by providing outstanding customer service and basic technical support in Tier 1 call-centered environment. You will be responsible for adherence to client access, quality standards, and client notification policies and procedures. This role will also require you to be accountable for communicating and working directly with the client to resolve key issues over the phone, through email, or through your queue. You will also be responsible for recognizing when to escalate issues by using applicable monitoring and troubleshooting tools.

Much of your time will be spent investigating service requests, resolving client incidents and maintaining applications. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so strong communication and customer service skills are needed. You will also document investigation and issue resolution thoroughly and in a timely manner, and research and use a knowledge base of information to quickly understand and diagnose issues. You will also be responsible for adhering to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.

Back to Description

Because It's Personal

Time: 2:57

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications:
  • Bachelor’s Degree in General Studies or related field, or equivalent relevant work experience
  • At least 1 year of call center or phone support work experience
  • Fluent in Arabic and English.

Preferred Qualifications:
  • Experience working with Cerner Millennium

Expectations:
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets and take appropriate action to prevent and report any compromises of security within scope of the position
  • Excellent communication skills verbally and written

Additional Information

All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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