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Support Team Lead at Capital Region Medical Center

Jefferson City, Missouri, United States

Information Technology

Job Description

As a Support Team Lead you will manage associates responsible for performing solution-related service request investigation, incident resolution, and application maintenance. You will direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, application maintenance, and monitor production support ticket queues. Your responsibilities will include managing the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution as well as analyze incoming ticket data and see opportunities to balance resources, improve processes and increase productivity. You will also identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations.

Your people management responsibilities will include managing routine associate situations, directing the work efforts and results of a team of associates, develop team goals and manage them for results. You will develop associates through coaching performance, completing performance reviews, goal setting and development planning. Finally, you will be responsible for promoting diversity and create a respectful work environment.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications
  • Bachelor’s degree in Information Systems, Computer Science, Engineering, Computer Information Systems, Management Information Systems, Business Administration, related field or equivalent relevant work experience
  • At least 3 years of technical support work experience
Preferred Qualifications
  • At least 1 year of people management work experience

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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