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Technical Solution Analyst - Retail Pharmacy Support

Kansas City, Kansas, United States

Support

Job Description

As a Technical Solution Analyst, you will work in a team environment to provide functional and technical expertise to our clients. As you work with Cerner technologies, you will prioritize and plan issue resolutions based on severity and urgency both independently and in a collaborative and fast-paced team environment.

You will use your troubleshooting skills to preform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. For backend troubleshooting, you will investigate issues by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of an investigation. Your ultimate goal is incident resolution and application maintenance.

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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications

  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science, Engineering or related field; or equivalent relevant work experience.

Preferred Qualifications

  • At least one (1) year of customer service work experience

Expectations

  • Must reside in or be willing to relocate to the Kansas City area

  • Provide on-call support when needed

  • Willing to work on a flexible schedule as needed

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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