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Support Manager - ITWorks

North Kansas City, Missouri, United States

Support

Job Description

As a Support Manager you will manage associates responsible for performing solution-related service request investigation, incident resolution, and application maintenance. You will be responsible for directing the day-to-day operations of associates assigned to support of specific software, hardware or system solutions and ensure all phases of support are properly coordinated, scheduled, monitored, tracked, escalated and resolved. You will prioritize and schedule work, allocate resources, monitor progress, and support change management efforts while also ensuring support efforts meet quality standards, promote client satisfaction as well as adhere to service level agreements. As a member of this team, you will act as a resource for questions or issues and serve as an escalation point for resolving complex issues or situations in addition to managing workflow and reporting relationships to obtain optimum effectiveness. Finally, you will be responsible for coordinating cross-functionally to ensure seamless execution of processes and resolution of issues.
Your people management responsibilities include seeking to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution. You will delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. In addition, you will identify associates and team priorities based on business direction and adjust when needed. You will be responsible for leading by example and share knowledge and experiences with associates and team as well as create a respectful work environment where you advocate for your team, create accountability and recognize their accomplishments. You will also provide timely feedback to encourage success, ensure accountability and connect opportunities for associates’ development as well as identify the right talent to achieve the desired results. Finally, your responsibilities will include promoting and building a diverse cohesive team to accomplish objectives and align associates’ skills to fill gaps.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications
  • Bachelors’ degree in Computer Science, Software Engineering, Business, Information Systems or related field, or equivalent relevant work experience
  • At least 7 years technical support work experience
  • At least 3 years of people management work experience
Preferred Qualifications
  • Healthcare IT experience
  • At least 5 years of people management work experience
Expectations
  • Must live in or be willing to move to the Kansas City area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing CernerCareers@cerner.com.

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