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Manager | Technology Leader

., Dubai, United Arab Emirates

Information Technology

Job Description

As a Technology Leader, you will be responsible for managing the ITWorks technical group and activities while ensuring all business standards and service levels are met over 3 clients.
You will play a key leadership role in the organization where you will be responsible for driving strategies and business practices that lead to results, as well as supporting the client's roadmap and the ITWorks organization imperatives as they relate to technology. This includes management of technology operations across multiple infrastructure disciplines, such as network, telecom, systems monitoring and management, servers, storage, backup, recovery, security, etc as applies to the client engagement and contracts. In addition, you will drive the completion of a technology and security infrastructure assessment in support to the ITWorks security team for the client in order to show progress from prior periods and to use as input in the creation of an annual Technical Roadmap for the client. The successful candidate will also work closely with Cerner managed services team to ensure successful management of the Cerner infrastructure at the client sites and ensure all SLA/SLOs are met and within the contractual limits.

As a member of the Leadership team, you will participate in financial review when applicable and planning for technology strategy and contribute to the development of the overall solution roadmap. As a Senior Leader, you will build an effective team and align business strategy with Cerner and client imperatives. You will be responsible for effectively communicating and building relationships across Cerner and with the client to understand needs and demands effectively while also providing effective situation management and escalation, utilizing good judgment on diagnosis and resolution. You will also assist in managing Human Resource tasks including hiring, performance evaluations, recognition, and disciplinary actions. In addition, you will also recognize and develop career growth and competencies of associates.

You will be responsible for developing infrastructure architecture standards, maximize efficiency, and support platform compatibility while demonstrating and developing commitment to superb customer service, processes, and quality. You will also facilitate project implementation and overcome project barriers by managing interdependencies or dependencies between projects or programs through collaboration, cross-functional project planning and comprehensive reporting packages. Finally, you are responsible for networking within the organizations to drive initiatives, strategies, issue resolutions, and alignment while creating, monitoring, and providing ongoing communications with appropriate stakeholders.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology


Basic Qualifications:
  • Bachelor's degree in Information Technology or related field, or equivalent relevant work experience
  • At least 10 years of experience in IT operation and IT management
  • 5 years management experience managing teams and mega technology project including data center transformation and setting up IT standards and best practices
  • Fluent in Arabic and English

Preferred Qualifications:
  • Experience working with a large healthcare organization
  • Experience managing and accomplishing results through direct reports and indirect leadership
  • In-Depth experience working with Microsoft Exchange, VMWare, vSphere, VMware Horizon View, Imprivata SSO, Citrix and Oracle
  • Experience supporting non-Cerner applications infrastructure
  • ITIL V4, PMP is preferred

  • Willing to travel up to 20% as needed
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Additional Information

All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional or International

Virtual Eligible Job


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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