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Technical Solution Analyst - Cox Health

Springfield, Missouri, United States

Support

Job Description

As a Technical Solution Analyst, you will perform solution-related service request investigation, incident resolution, and application maintenance. You will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also be responsible for troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. As a member of this team, you will communicate effectively verbally and in writing to clients and internal stakeholders, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. In addition, you will prioritize work based on severity and urgency balancing client and business needs as well as collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications

  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science, Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications

  • At least 1 year experience in customer service
  • Print fleet management experience
  • Print management experience
  • Webjet admin experience

Expectations

  • Must live in or be willing to relocate to the Springfield, MO area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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