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Senior Mac Support Technician at Children's National

Washington, District of Columbia, United States


Job Description

As a Senior Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. Conduct end-user training on equipment, software, and system usage as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. This is one of the highly praised positions; working in healthcare is very rewarding and knowing that you are not specifically working with the patients, but knowing that you are impacting their healthcare through our programs and work.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology


Basic Qualifications
  • Associate’s degree in General Studies or related field, or equivalent relevant work experience
  • 3 years experience with end-user device support and troubleshooting
Preferred Qualifications
  • Bachelor’s degree in General Studies or related field
  • At least 1 year of operating systems support work experience
  • At least 1 year of office support, call center or phone support work experience
  • CompTia A+ Certification and / or Microsoft Certifications
  • ITIL certification
  • Mac OS experience

  • Willing to work overtime or irregular hours as needed and allowed by local regulations
  • Willing to travel to offsite locations across the DC Metropolitan areas.

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:


Virtual Eligible Job


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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