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Support Services Owner

Kansas City, Missouri, United States

Client Relationships

Job Description

The Support Services Owner (SSO) is responsible for directing the transition of Help Desk and Millennium Service Desk support from the client to the Cerner Connect teams in Kansas City. The SSO will be responsible for all aspects of the support transition, including setting up the Remedy ticketing system and xMatters paging system (team creation, requesting access, building support and escalation structures, and facilitating training) prior to transitioning Tier One support to Kansas City.

The Support Services Manager will work with the onsite Tier One and Tier Two Support teams to document the current processes the site uses, including password resets, basic troubleshooting, account creation, and application support. The SSO will be responsible for completing the activities in the Cerner Connect Transition Guide, including training the Kansas City teams on client site access and workflow, planning and executing the transition, and directing the Go Live activities. The SSO may manage additional team members assisting with knowledge gathering and workflow analysis activities.
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Cerner Jobs and Careers

Time: 3:01

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy

Qualifications

Basic Qualifications:


  • Bachelor's degree or equivalent work experience
  • 3 + years Health care information technology (HCIT) project management, sales or consulting work experience
  • 1 +Project management work experience
  • Receipt of the appropriate government security clearance card applicable for your position
  • Due to the client contract you will be assigned, this position will require an in person background investigation

Preferred Qualifications:


  • 2+ years Health care information technology (HCIT) project management, sales or consulting work experience, At least 2 years
  • 5 years of Millennium experience
  • 3+ years project or client facing experience
  • Service management, process development, presentation experience and documentation skills


Expectations:
  • Ability to travel up to 80%
  • Must be located in or willing to relocate to Kansas City

Additional Information

Applicants for U.S.-based positions with Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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