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Support Services Owner

Windsor, Ontario, Canada

Client Relationships

Job Description

Application Managed Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Managed Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

The Services Support Owner (SSO) is responsible for managing the support of all implemented Cerner solutions and services to clients. The SSO is responsible for ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The SSO is responsible for the following: managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results. through support.
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Cerner Jobs and Careers

Time: 3:01

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy

Qualifications

Basic Qualifications:
  • Bachelor's degree or equivalent work experience
  • 3+ years Health care information technology (HCIT) project management, sales or consulting work experience
  • 1+ year project management work experience

Preferred Qualifications:

  • 2+ years Health care information technology (HCIT) project management, sales or consulting work experience
  • 5 years of Millennium experience
  • 3+ years project or client facing experience
  • Service management, process development, presentation experience and documentation skills


Expectations:
  • Must be fully authorized to work in Canada
  • Must currently reside in or be willing to relocate to the Windsor, Ontario, Canada area
  • Willing to travel up to 20% as needed
  • Willing to participate in on-call rotation as needed

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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