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Senior Patient Access Manager

Odessa, Texas, United States

Healthcare Financial Operations

Job Description

As a Senior Patient Access Manager you lead patient access functions in a complex mix of high-volume, high-revenue, and multi-services settings; direct operational interactions between patient scheduling department and other hospital departments, physician offices, and off-site entities; review, analyze, and correct account errors; and supervise insurance with verification authorization staff with pre-registration activities. You also consult with registration staff and medical staff on ways to improve patient satisfaction and survey results; lead initiatives and operations with hospital leadership representatives from facilities associated with patient account services; and provide input for process design and other implementation activities. You also function as a people manager and manage reception and patient access representatives seeking to understand disagreements, ensuring all perspectives are heard and facilitate a plan for resolution; delegating the work appropriately, providing clear expectations and follow up to ensure progress and overcome roadblocks. You identify associates and team priorities based on business direction and adjust when needed; provide timely feedback to encourage success, ensure accountability, and connect opportunities for your associates’ development; and identify the right talent to achieve the desired results. Promote and build a diverse cohesive team to accomplish objectives and align associates' skills to fill gaps.
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Cerner RevCycle Jobs and Careers

Time: 2:42

Client Services

Working directly with our clients is one of the most impactful careers you will find. Whether your background is in health care, business or technology you can help transform the quality of care for all of us.

About Client Services

Qualifications

Basic Qualifications
  • Associates Degree in Accounting, Finance or related field, or equivalent relevant work experience
  • At least 5 years’ patient access work experience
  • At least 2 years’ people management work experience

Preferred Qualifications
  • Bachelor’s Degree in Accounting or Finance

Expectations
  • Must currently reside in or be willing to relocate to the Midland/Odessa, Texas area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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