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Support Services Owner

Sydney, New South Wales, Australia

Support

Job Description

The SolutionWorks team is Accountable for Cerner client support relationship.

As a Support Services Owner you will be accountable for client satisfaction and service level attainment, achieve business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies. You will also manage client service request escalations and escalate as appropriate; obtain approvals for change requests, prepare documentation, and lead weekly client change control call. Work in technology applications to track issues, monitor resolution, and confirm process adherence. Facilitate and coordinate package management and collaborate with internal stakeholders to achieve client objectives
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications:
  • Bachelor’s degree or equivalent relevant work experience
  • At least 3 years of Health care information technology (HCIT) project management, sales, support or consulting work experience or successful completion of Cerner's Support Services Owner Development Program
  • At least 1 year of project management work experience
Preferred Qualifications:
  • Cerner client facing experience
  • Healthcare Service experience
Expectations:
  • Willing to participate in on-call rotation as needed
  • Willing to travel up to 20% as needed
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned

Additional Information

All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.
Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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