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Human Resources Shared Services Specialist

Bangalore East Taluk, Karnataka, India

Client Relationships

Job Description

Cerner India is expanding, and we are pleased to inform you that we are hiring Human Resources Shared Services Specialists for our Human Resource function. As an HR Shared Service Specialist, you are required to provide exceptional customer service as the first point of contact for HR support of associates, management, external clients and HR internal teams. This includes evaluating and analyzing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the client, consistent with Service Level Agreements (SLAs) core responsibilities. In this role, you will also be responsible to investigate and provide guidance and resolutions regarding HR policy-related questions, provide guidance to both managers and associates, and recognize when escalation of a situation is necessary. (e.g. payroll, performance management, time and expenses, and benefits). Additionally, you will have to document issue resolution thoroughly and in a timely manner and together with this, you are required to process transactions and requests for onboarding, internal movement, offboarding and document management.

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Cerner Jobs and Careers

Time: 3:01

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy

Qualifications

Basic Qualifications

• Bachelor's or Master's degree in Human resources or business management

• At least 1 year of human resources generalist work experience

• Proficiency in MS Office applications

• At least 6 months of customer call handling experience

Preferred Qualifications

• Familiarity with an inbound/outbound customer service environment is preferred

• Comprehensive knowledge of payroll and benefits administration is preferred

Expectations

• Willing to work in night shifts

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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