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Support Analyst (Spanish)

Dublin, Dublin, Ireland

Support

Job Description

The consumer care team in Dublin is a group providing first level support to US and European Patients on basic and medium difficulty requests. Support Analysts are responsible for service request investigation and resolution (supporting internal and external clients), developing education/knowledge transfer materials for associates and clients, providing input for defining user needs and solution-specific testing. As a Support Analyst, you will investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. In this role you will be responsible for thorough documentation related to investigation and issue resolution.

As a Support Analyst your main responsibility will be to provide a great support experience to patients with the investigation and resolution of problems via phone. You will work on the resolution of technical issues or recurring issues by performing an in depth investigation and engaging all the required parties. You will also provide exceptional customer service via phone and email, as appropriate and document investigation and issue resolution thoroughly and in a timely manner. In this role, you will research and use a knowledge base of information to quickly understand and diagnose issues.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications:
  • Bachelor’s Degree in General Studies or related field or equivalent relevant work experience
  • Fluency in English & Spanish are required

Preferred Qualifications:
  • Call center or phone support work experience

Expectations:
  • Ability to work from 10:00 to 19:00

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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