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Academy Technical Solution Analyst

Kansas City, Missouri, United States

Students & Graduates

Job Description

As an Academy Technical Solution Analyst, you provide functional and technical expertise to our clients and collaborate with project teams who are implementing Cerner software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents and maintaining frontend and backend applications.

As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so strong communication and customer service skills are needed. You will also assist in creating and maintaining documentation of notes, activities, resolutions and other knowledge articles throughout the duration of an issue.

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner’s support methodology and will begin project work immediately. You’ll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner.

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Students & Graduates

About Students & Graduates

Qualifications

Basic Qualifications

  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science, Engineering, or related field; or equivalent relevant work experience
Preferred Qualifications
  • Proficiency through work experience or academic coursework in a programming language including Java, JavaScript, C++, C#, HTML, XML, SQL, etc.
  • At least 1 year of customer service work experience
Expectations
  • U.S. work authorization required
  • Must reside in or be willing to relocate to the Kansas City area
  • Provide on-call support when needed
  • Willing to work on a flexible schedule as needed
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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