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Senior Technical Support Engineer

Bangalore, Karnataka, India

Information Technology

Job Description

We are excited to hire a Senior Technical Support Engineer for our IP Engineering Organization . As a Senior Technical Support Engineer, you will proactively monitor system and application alarms, investigate, analyze, resolve or escalate alarms and service requests. You will prioritize and manage work queue in accordance with service level agreements, thorough document investigation and issue resolution and participate in problem management to identify recurring alarms. Additionally, you will effectively contribute to and use knowledge base and identify opportunities for process improvements and implement software patches and upgrades.

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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualification:

• Bachelor’s Degree in Engineering with Computer Science, Information Systems or related field, or equivalent work

• At least 5 years of development work experience using SQL, Unix and Build systems.

Preferred Qualifications :

• At least 4 years of experience in shell scripting or Perl scripting

Expectations :

• Willing to work on a flexible schedule as needed

• Ability to work overtime and irregular hours when needed

• Willing to travel as needed
are knowledge within team through mentoring, coaching, technical talks and blogs.

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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