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Patient Access Representative

Kailua, Hawaii, United States

Healthcare Financial Operations

Job Description

Come join us in welcoming patients to Adventist Health! Cerner and Adventist Health have a longstanding alignment and shared goal to improve quality of care and patient experience. This partnership has Cerner assuming day-to-day management of Adventist Health’s revenue cycle teams including Patient Access.

As a Patient Access Representative, you will be the first face patients interact with when they come in to receive care at Castle Medical Center in Kailua, Hawaii. To ensure that patient registration is done in a timely and accurate manor you will work one on one with the patient to gather all the pertinent account information. You will grow your background in understanding insurance policies and how to collect patient liability payments as you work on the front lines. We will look to you to keep open communication between appropriate departments of patients’ arrival and guarantee the correct paperwork that is needed for them is ready to go.
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Cerner RevCycle Jobs and Careers

Time: 2:42

Client Services

Working directly with our clients is one of the most impactful careers you will find. Whether your background is in health care, business or technology you can help transform the quality of care for all of us.

About Client Services


Basic Qualifications
  • High School Diploma or equivalent (GED)
  • At least 1 year of customer service, retail, call center or hospitality work experience
Preferred Qualifications
  • At least 1 year of work experience in a multi-provider practice
  • Ability to work full-time, 40 hours per week, variable shifts including days, evenings, nights, weekends, and holidays (primary initial need evenings including weekends)
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Must live in the Kailua, HI area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:


Virtual Eligible Job


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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