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Onsite Support Technician at Western Missouri Medical Center

Warrensburg, Missouri, United States

Support

Job Description

As an Onsite Support Technician, you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. You will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will provide Technical Application Support for Ancillary applications, participate in project discussions and own the integration of these.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications
  • Associate degree in General Studies or related field, or equivalent relevant work experience
Preferred Qualifications
  • Bachelor’s degree in General Studies or related field
  • At least 1 year of office support, call center or phone support work experience
  • Windows Server based applications and/or network support work experience
  • VMware support work experience
  • Telecommunications experience
  • Experience Supporting Applications such as: Active Fax, Cerner DA2, Dolbey/Dragon, Dynamics GP, Epiphany, ExaqVision, Hospira MedNet, Imprivata/iAccess, Kofax, KwikTag, Rauland Nurse, Respironics, Merge PACS, Pyxis, RALS, RapidComm, Reptrax, SharePoint, Temp Trak
  • Experience with Cisco Call Manager and UCCX scripting, Cisco ASA, SQL Server, HL7 Interfaces, VBS Scripting, FTP File Transfer, Speech to Text (Dragon and/or Dolbey), SharePoint
Expectations
  • Willing to work additional or irregular hours as needed and allowed by local regulations and cover an on-call rotation
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Must reside in or be willing to relocate to the Warrensburg, MO area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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