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Part Time Support Analyst

Virtual Missouri, Missouri, United States

Support

Job Description

As a Part Time Support Analyst, you will be responsible for supporting Cerner’s internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment. You will be responsible for adherence to client access, quality standards, and client notification policies and procedures. This role will also require you to be accountable for communicating and working directly with the client to resolve key issues over the phone, through email, or through your queue.

Much of your time will be spent investigating service requests, resolving client incidents and maintaining applications. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so strong communication and customer service skills are needed. You will also assist in creating and maintaining educational documentation and knowledge transfer materials.

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner’s support methodology and will begin project work immediately. You’ll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications
  • Bachelor’s Degree in General Studies or related field, or equivalent relevant work experience
Preferred Qualifications
  • At least 1 year of call center or phone support work experience
Expectations
  • Ability to work one of the following shifts available for the position:
    • Monday through Thursday from 7:00 AM - 11:00 AM, 8:00 AM - 12:00 PM, 9:00 AM - 1:00 PM
    • Monday through Tuesday from 8:00 AM - 5:00 PM
    • Monday through Friday from 9:45 AM - 1:00 PM or 11:00 AM-2:15 PM from home office
  • Ability to attend an in office three-week training in Kansas City, MO (Times may vary based on applicant availability)
  • Home work space free from outside noise/distraction
  • Internet capable of supporting voice over IP
  • At least 1 external monitor that can be connected to your work laptop
  • Home internet speed and reliability connection must have an overall MOS score of 3.8 or higher as tested here: http://mcstest.visualware.com/myspeed/myvoiph5_g711_sipalg.html
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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