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Technical Solution Analyst (French)

Dublin, Dublin, Ireland

Support

Job Description

With a presence in the European healthcare IT markets spanning almost two decades, Cerner’s established solutions and industry expertise have placed our associates at the forefront of development and evolution in healthcare provision. Our continued growth and rapid expansion in key European markets provides opportunities for exciting careers in a dynamic environment – all focused on helping drive innovation in healthcare.

The Technical Solution Analyst is primarily responsible for providing troubleshooting support needs. The role requires significant involvement in client communication, working with software engineer and IP Development Team.

As a TSA you will communicate with clients to explain next steps or resolution of an issue, own, troubleshoot, and document an investigation and resolution of incidents. You will work with other departments (Development, Project team) to find resolution for escalated issues, drive continual improvement of support practices, manage workload to ensure issues are resolved in a timely manner and clearly document investigation steps and have the ability to explain technical if requested by clients.
As a TSA you will prioritize work based on severity and urgency balancing client and business needs.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications:
  • Bachelor's degree in Computer Information Systems, Computer Science or related field, or equivalent relevant work experience
  • Fluent in French and English

Preferred Qualifications:
  • 1 year of customer service work experience
  • Experience with SQL
  • Experience with either Java, C# or C++ preferable

Expectations:
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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