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Solution Operations Manager

Kansas City, Missouri, United States

Solution Strategy

Job Description

Cerner is growing and adding to our Behavioral Health organization, looking for a Solution Operations Manager! As a Solution Operations Manager, your main responsibility will be to promote client satisfaction through achievement of maximum value, adoption and efficiency from Cerner solutions. Additional responsibilities include, managing relationships with key stakeholders across the client base for assigned solutions or venues; consulting with clients in navigating Cerner, advocate for their needs, and channel feedback appropriately; identifying and tracking client value statements and return on investment; identifying reference clients and managing coordination of reference activity for solution area; executing strategies to increase client solution adoption and alignment to best practices; delivering client-facing communication, including email, newsletters, client council calls, workshops, and industry events; and measuring and report on client key performance indicators (KPIs) for the solution or venue.
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Cerner Jobs and Careers

Time: 3:01

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy


Basic Qualifications

  • Bachelor's degree in Information Systems, Health Care, Business Administration or related field, or equivalent, relevant work experience
  • At least 3 years' experience in Health Care Information Technology (HCIT) project management, client management, or solution design work experience
  • Willing to travel up to 60% as needed
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:


Virtual Eligible Job


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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