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Senior Technical Solution Analyst

Kansas City, Missouri, United States

Support

Job Description

As a Senior Technical Solution Analyst you perform solution-related service request investigation, incident resolution, and application maintenance. In this role, you prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations; collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals; and document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. As a senior member of the team, you perform more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Additionally, you perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
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Cerner RevCycle Jobs and Careers

Time: 2:42

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications
  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science, Engineering, or related field or equivalent work experience
  • At least 2 years of technical support work experience

Preferred Qualifications
  • At least 1 year of customer service work experience
  • Experience working with revenue cycle

Expectations
  • Provide on-call support as needed
  • Willing to work a flexible schedule as needed
  • Must currently reside in or be willing to relocate to the Kansas City Metropolitan area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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