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Support Team Lead

Kansas City, Kansas, United States

Support

Job Description

Cerner's Support organization focuses on providing a swift, personalized and unified first connection to our clients. Cerner Support is a growing and dynamic business unit. Cerner Support is in need of talented healthcare IT professionals with a commitment to improving healthcare. Cerner Support is the first line of support for Cerner clients' end user incidents.

The Support Team Lead will provide management and leadership support to associates assigned to support specific software, hardware, and/or system solutions. As a Support Team Lead, you will be responsible for managing and directing the day-to-day operations of associates assigned to support of specific software, hardware, and/or system solutions. You will need to ensure all phases of technical support are properly coordinated, scheduled, monitored, tracked, escalated and/or resolved. Other responsibilities will be to prioritize and schedule work, allocate resources, monitor progress, and support change management efforts; ensure support efforts meet quality standards, promote client satisfaction, and adhere to service level agreements; act as a resource for questions/issues and serve as an escalation point for solving complex issues or situations.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Minimum Qualifications:
  • Bachelor's degree in IS, CS, Engineering, CIS, MIS, Business Administration or related field or equivalent experience
  • 3+ years of technical support work experience

Preferred Qualifications:
  • 1 year of people anagement work experience
  • Support or Help Desk experience specifically in a healthcare setting

Expectation:
  • Must be located in or willing to relocate to the Kansas City area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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