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Director & Client Operations Leader

Philadelphia, Pennsylvania, United States

Client Relationships

Job Description

Cerner ITWorks is in need of talented healthcare IT professionals with a commitment to improving healthcare. Cerner's ITWorks organization focuses on workforce alignment by partnering with clients to optimize resources to increase effectiveness and reduce costs. With a broad portfolio of services from entire IT department management and strategy to standalone IT help desk services; Cerner ITWorks is a growing and dynamic business unit. Cerner ITWorks provides expertise and support to maximize client's investments in IT solutions, infrastructure and operational effectiveness and efficiencies.

As a Client Operations Leader you will provide operational leadership for the development, design, and optimization of information system platforms for Einstein. You will direct onsite teams that develop, design, and optimize information system and technical platforms while also directing the assessment, design and implementation of new systems and equipment. As a leader on this team, you will develop and implement information technology operating procedures and manage relationships with key client and Cerner stakeholders while establishing and maintaining effective lines of communication and leadership. Direct management will include oversight of multiple teams across the business leading both other managers and individual contributors. You will assist in contract negations and 3rd party relationships on behalf of Einstein and ITWorks team. In addition, you will engage technology communities across Cerner and ITWorks sites to improve service, processes, and quality.

Your people management responsibilities will include managing routine associate situations while directing the work efforts and results of a team of associates and several managers. You will develop associates and leaders through coaching performance, completing performance reviews, goal setting and development planning. In addition, you will need to have a direct leadership role in developing team goals and managing them for results while promoting diversity and creating a respectful work environment.
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Cerner Jobs and Careers

Time: 3:01

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy


Basic Qualifications:
  • Bachelor's degree in Business or related field, or equivalent relevant work experience
  • At least 7 years of operational leadership and project management work experience
  • At least 5 years of clinical, health care or information systems management work experience
Preferred Qualifications:
  • Experience leading a large team

  • Must live in or be willing to relocate to the Philadelphia, PA area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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