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Director of Service Management at Children's National

Silver Spring, Maryland, United States

Support

Job Description

As the Director of Service Management you will be responsible for the development of quality and process strategies to support the successful execution of key operations and monitoring activities required to ensure the stability, quality assurance, service delivery and reliability of critical systems related to the deployment of service standards and frameworks; such as, ITIL (Information Technology Infrastructure Library) and/or COBIT (Control Objectives for Information Related Technology) and related best practices across Children’s Mercy to improve the customer experience.

You will work with senior leaders to develop plans and budgets for IT Service Management (ITSM). You will work with key stakeholders to maximize the use of business and enterprise support system applications related to improvements in productivity, interdisciplinary collaboration, and streamlined processes. Select, develop, coach, mentor, and assess performance of staff. You will conduct direct report’s employee performance appraisals, as applicable, according to Health System policies and complete by due date. You will effectively supervise and utilize staff to meet department objectives in compliance with Human Resource policies and standards.
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Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications:
  • Bachelor’s degree or equivalent relevant work experience
  • 7-10 years in Information Systems, with the last 3 as a leader in Service Management, or as a senior leader in Information Systems.
  • Experience in ITIL
​Preferred Qualifications:
  • Knowledge of other frameworks (COBIT, ISO, etc)

Basic Qualifications:
  • Bachelor’s degree or equivalent relevant work experience
  • At least 3 years project management work experience or successful completion of Cerner's Engagement Owner Development Program
  • At least 1 year Health Care Information Technology (HCIT) consulting and/or support work experience
​Preferred Qualifications:
  • At least 5 years PeopleSoft functional work experience
  • At least 5 years ERP consulting and/or support work experience
  • Project Management Professional (PMP) Certification
  • Experience and understanding of: Oracle support, PeopleSoft configuration, enhancement, and support
Expectations:
  • Must reside near or be willing to relocate to the greater Washington D.C. metro area
  • Must be able to travel 10-20%

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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