Skip to main content
Skip to main navigation
Skip to footer

Technical Solution Analyst (French)

Dublin, Dublin, Ireland

Support

Job Description

Application Services is a team dedicated to ensure the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

As a Technical Solution Analyst, you will perform solution-related service request investigations, incident resolutions, application maintenance and be primarily responsible for providing troubleshooting support. In this role you will be required to have significant involvement in client communication, working with the Millennium Support Engineers, and IP Development personnel.

As a TSA you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs and you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

Your performance will be measured based off of specific metrics for Turn-Around-Times, Service Level Agreements and Productivity.

You will be joining a friendly, multi-cultural team supporting different solutions and willing to share knowledge across several applications.
Apply Now Back to Description

Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Qualifications

Basic Qualifications:
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, Information Systems or Engineering or related field, or equivalent relevant work experience
  • Fluent in French and English

Preferred Qualifications:
  • 1 year of customer service work experience
  • Experience with SQL
  • Experience with either Java, C# or C++ preferable


Expectations:
  • Ability to work either 8AM to 5PM or 9AM to 6PM shifts (to be arranged with manager)
  • Willingness to travel
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

Related Positions

Change Implementation Analyst

As a Change Implementation Analyst, you will follow configuration work plans to configure solution functionality...

Change Implementation Analyst

Technical Solution Analyst (French)

With a presence in the European healthcare IT markets spanning almost two decades, Cerner’s established...

Technical Solution Analyst (French)

Senior Solution Architect

As a Senior Solution Architect, you will provide venue expertise during client engagement to deliver...

Senior Solution Architect