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Senior Patient Access Supervisor

Kailua, Hawaii, United States

Healthcare Financial Operations

Job Description

Join the team a part of our partnership with Adventist Health. This longstanding strategic alignment and shared goal to improve quality of care and patient experience assumes day-to-day management of Adventist Health’s revenue cycle and clinical applications IT staff.

As the Senior Patient Access Supervisor at Adventist Health Castle in Kailua, Hawaii, you will direct and supervise patient access department operations including reception and patient access representative. Leverage your experience to supervise insurance with verification authorization associates, strategically align staff to support workload while meeting budget requirements, and monitor trends in volume, errors, cancellations and other appointment-driven reporting and audit staff performance. You will work with the Patient Access Manager and Director to plan and develop new systematic approaches to maximize upfront collections and accuracy in registrations, maintain policy accuracy, and monitor department efficiencies of meeting departmental goals, while also implementing plans for improvement when needed.

Leadership aspects include direct the work efforts and results of the team by developing team goals and develop associates through coaching performance, completing performance reviews, goal setting and development planning.
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Client Services

Working directly with our clients is one of the most impactful careers you will find. Whether your background is in health care, business or technology you can help transform the quality of care for all of us.

About Client Services


Basic Qualifications
  • High school diploma or equivalent
  • At least 5 years’ patient access work experience

Preferred Qualifications
  • Associates degree in Accounting, Business or Finance
  • At least 3 years of people management work experience
  • At least 1 year patient access work experience in an emergency room setting
  • Certified Revenue Cycle Representative (CRCR)

  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Perform other responsibilities as assigned
  • Must currently reside in or near Kailua, Hawaii or be willing to relocate to the area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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