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Technical Solution Analyst

Brisbane, Queensland, Australia

Client Relationships

Job Description

As a Technical Solution Analyst you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You to perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You also communicate effectively verbally and in writing to clients and internal stakeholders. Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. Prioritize work based on severity and urgency balancing client and business needs. Collaborate among and across teams to ensure issues are addressed by the appropriate individuals
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Cerner Jobs and Careers

Time: 3:01

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy

Qualifications

Basic Qualifications:
Bachelor’s Degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science, Engineering or related field, or equivalent relevant work experience


Preferred Qualifications:
At least 1 year of customer service work experience

Expectations:
Provide on-call support when needed
Willing to work additional or irregular hours as needed and allowed by local regulations
Must currently reside or relocate to the Brisbane city

Additional Information

All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.
Relocation Assistance Available for this Job:

Yes - Domestic/Regional or International

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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