Skip to main content
Skip to main navigation
Skip to footer

Support Services Owner

Kansas City, Missouri, United States

Support

Job Description

Application Managed Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Managed Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

The Services Support Owner (SSO) is responsible for managing the support of all implemented Cerner solutions and services to clients. The SSO is responsible for ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The SSO is responsible for the following: managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results. through support.
Apply Now Back to Description

Cerner Jobs and Careers

Time: 3:01

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

Application Services

Post-go-live services are a lifeline to what you need, when you need it. And in health care, they make a difference in emergencies resolved, conditions stabilized and lives saved. So can you, when you join the highly regarded Cerner Application Services team.

About Application Services

Qualifications

Basic Qualifications:

  • Bachelor's degree or equivalent work experience
  • Experience implementing and/or supporting healthcare IT solutions
  • 3 + years Health care information technology (HCIT) project management, sales or consulting work experience
  • 1 +Project management work experience
  • Receipt of the appropriate government security clearance card applicable for your position
  • Due to the client contract you will be assigned, this position requires you to be a U.S. citizen
Preferred Qualifications:

  • 2+ years Health care information technology (HCIT) project management, sales or consulting work experience, At least 2 years
  • 5 years of Millennium experience
  • 3+ years project or client facing experience
  • Service management, process development, presentation experience and documentation skills


Expectations:

  • Ability to travel up to 20%
  • Must be located in or willing to relocate to the Kansas City area

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

Related Positions

Solution Architect

Application Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications...

Solution Architect

Technical Solution Analyst

As a Technical Solution Analyst, you will work in a team environment to provide functional and technical...

Technical Solution Analyst

Analyste Support Technique

Cerner aspire à un monde sans erreurs médicales. En devenant Analyste support technique au sein de notre...

Analyste Support Technique