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Director & Client Operations Leader at Southwest General

Middleburg Heights, Ohio, United States

Client Relationships

Job Description

As a Client Operations Leader you will provide operational leadership for the development, design, and optimization of information system platforms for Circle Health. You will direct onsite teams that develop, design, and optimize information system and technical platforms while also directing the assessment, design and implementation of new systems and equipment as well as the Project Management Function. As a leader on this team, you will develop and implement information technology operating procedures and manage relationships with key client and Cerner stakeholders while establishing and maintaining effective lines of communication. Direct management will include oversight of multiple teams across the business leading both other managers and individual contributors. You will assist in contract negations and 3rd party relationships on behalf of the Southwest General Hospital. In addition, you will engage technology communities across Cerner and ITWorks sites to improve service, processes, and quality.

Your people management responsibilities will include managing routine associate situations while directing the work efforts and results of a team of associates and several managers. You will develop associates and leaders through coaching performance, completing performance reviews, goal setting and development planning. In addition, you will need to have a direct leadership role in developing team goals and managing them for results while promoting diversity and creating a respectful work environment.
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Cerner Technical Jobs and Careers

Time: 2:12

Sales, Marketing & Strategy

Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

About Sales, Marketing & Strategy


Do you enjoy offering software, technology, hardware and infrastructure that enhances the health and care of patients? If you’d like to be embedded with a single client, and work hand in hand with them right on the front lines of health care, here is your opportunity.

About ITWorks


Basic Qualifications:
  • Bachelor's degree in Business or related field, or equivalent relevant work experience
  • At least 7 years of operational leadership and project management work experience
  • At least 5 years of clinical, health care or information systems management work experience
  • Willing to travel up to 20% as needed
  • Willing to work overtime or irregular hours as needed and allowed by local regulations

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

Yes - Domestic/Regional

Virtual Eligible Job


Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing

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