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Technical Solution Analyst at Southwest General

Middleburg Heights, Ohio, United States

Support

Job Description

We are excited to be adding a new member to our team! As a Technical Solution Analyst you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also be responsible of performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. In addition, you will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation while prioritizing work based on severity and urgency balancing client and business needs. We are excited that you are considering joining our team!
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Cerner Technical Jobs and Careers

Time: 2:12

Engineering & Technology

Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.

About Engineering & Technology

ITWorks

Do you enjoy offering software, technology, hardware and infrastructure that enhances the health and care of patients? If you’d like to be embedded with a single client, and work hand in hand with them right on the front lines of health care, here is your opportunity.

About ITWorks

Qualifications

Basic Qualifications:
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science or Engineering or equivalent work experience
  • At least 1 year of customer service experience
  • Microsoft SQL database experience

Expectations:
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Perform on-call support when needed

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:

No

Virtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English)
E-Verify Participation (English)
Right to Work (English)

EEO is the Law (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing HRServiceCenter@cerner.com.

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